nirav

Hello Karen,

Thank you for getting in touch with us!

We’re sorry you could not get the demo content imported smoothly.

We didn’t receive any email on the mentioned email address in our forum
We have sent you mail from our support email address. Please kindly resed email on that email address.

we will be happy to set up the demo content on the site and have the site ready for you to build the site on. Please feel free to let us know if we can assist any further.

Thank you

Regards,
Team ProDesigns

Hello Blakeg,

Thank for using our theme.

We have added the “blog” title for SEO friendly header tags in our previous update.
For your permanent solution, we will add the setting in customizer in the admin area.
So that if anyone wants to hide or change the title then they can.

In the meantime, if you need to hide, you can do this via a custom CSS.

• Please log in to the admin area
• Go to “Appearance >> Customize >> Additional CSS”.
• Paste the below code in “Additional CSS” and save it afterward:

.page-title{display:none;}
.site-main > header{border-bottom: 1px solid #eee;}

Thank you

Regards,
Team ProDesigns

Hello Karen,

Thank you for purchasing our theme.

After you would have made the payment, you should have received an email from us for the purchase. You should be able to find the license key in that email.

Also, you should be able to find it from “My Account” after logging in.

Hope this helps. Please feel free to let us know if you have any other query.

Thank you

Regards,
Team ProDesigns

Hello Arun,

We apologize for not being able to respond earlier.

We believe eCommerce Gem is 100% responsive and mobile friendly theme. Can you please let us know what is your exact issue?

Please provide us a screenshot of the issue and URL of the site.

Regards,
Team ProDesigns

Hello Klaus,

We apologize for not being able to respond earlier.

Unfortunately, this is a bug of pt theme add-on plugin and we will be resolving it soon in our next update.
We are sorry for the inconvenience you may be facing.

In the meantime, if you need to implement this now, you can do this via adding a filter.

Open your theme’s function file and past below code at end of the file.

add_filter('pre_get_posts', 'custom_post_type_tags');
if (!function_exists('custom_post_type_tags'))
{
    function custom_post_type_tags($query) {
        if(is_tax('ptta-portfolio-categories')) {
            $post_type = 'ptta-portfolio';
            $query->set( 'post_type', array( 'post', $post_type ) );    
            return $query;
        }
        elseif(is_tax('ptta-testimonials-categories')) {
            $post_type = 'ptta-testimonials';
            $query->set( 'post_type', array( 'post', $post_type ) );    
            return $query;
        }
        elseif(is_tax('ptta-team-categories')) {
            $post_type = 'ptta-team';
            $query->set( 'post_type', array( 'post', $post_type ) );    
            return $query;
        }
    }
}

Thank you

Regards,
Team ProDesigns

Hello tien,

Greetings of the day!

We have checked in our demo and it is working fine.
The time it takes to complete an import using the one click demo import plugin for around 15 minutes to 20 minutes.
Please try again and let us know if it still not working.

Regards,
Team ProDesigns

Hello Brain,

Thank you for using our theme!

The theme is shipped with 2 zip and 2 directories:
– blog-way-plus.zip
– blog-way-plus-child.zip
– documentation
– licensing

Please extract it and open readme file, you will find step by step process to install the theme there.

Regards,
Team ProDesigns